What is eBIS?
eBIS stands for electronic Business Integration Solutions and is an end-to-end IT solution from Maersk Line to simplify the customer’s supply chain, from product manufacturing to delivery.
What this means is that a customer can submit their booking and shipping instructions electronically or receive schedule and shipment tracking information directly in their systems through these eBIS. And these are just some examples of what you can do with eBIS. » Click here to view our various solutions and product sheets.
When asked about eBIS, Niels Petersen from the Scandinavian dairy manufacturer Arla shares: “It takes away a lot of the administrative tasks from our people. Because we are constantly under pressure for resources, we have to find out how we can work smarter with the people we have. It has assisted us in maintaining the same amount of resources and not increasing it, even though we are increasing our business and creating more bookings and transactions.”
Integrating directly with Maersk Line saves customers time, reduces costs and increases efficiency.» Click here to view how BDP International, a US based global logistics service provider values its partnership with eBIS.
In fact, in a monthly customer survey conducted by Maersk Line recently, customers mentioned that they save an average of 20 hours per month due to the eBIS solutions.
How eBIS works
“We look at what our customers have today, how we can improve that, and what is it that they are trying to accomplish to make sure that in the end, they get the solution they need. We want them to be actively engaged in the process, from the time we take the call and say ‘How can we help you?’ until the solution is delivered,” says Danny Danford from the eBIS team in Maersk Line.
After implementing a solution, the eBIS team ensures ongoing support and continuous improvements to the product. Maersk Line’s team of experts work closely with customers to ensure that their needs are met.
eBIS is built on the platform of Electronic Data Interchange (EDI) which allows transmission of data securely between organisations by electronic means and contains the same information that would normally be found in a paper document. With eBIS, Maersk Line supports a broad range of EDI document types and EDI connectivity options. eBIS is not limited to EDI solutions, however, also offering some low-tech solutions. For instance, customers can track their cargo from an automated Excel file sent via e-mail.
Is eBIS something for me?
- Do you have repetitive, manual steps in your shipping process?
- Do you always need to re-key a lot of data?
- Do you need to call/e-mail Maersk Line frequently for routine inquiries?
- Do you have an existing system that can exchange relevant data in your shipping process?
Value added service
"It is one of the important value adds that we provide to our customer. It makes it easier for the customer to interact with us and reduce administrative time for them by automating most of the mundane and daily tasks when dealing with supply chains," says Danny.
Global focus and local presence
Maersk Line’s global reach is achieved by maintaining a strong local presence with regional eBusiness Integration Solutions teams. These robust integration solutions are developed locally by in-country experts, tested locally, and most importantly, supported locally. Combined with our global expertise and experience, this approach ensures we stay focused on the local needs and concerns of our customers.
» Click here to talk to our eBusiness Development Managers today.