Influential trade media ranks Maersk Line top five
August 30, 2010
In the 27th Annual Quest for Quality Awards, Maersk Line has been listed among the 108 best providers of transportation and logistics services as voted for by the Logistics Management magazine’s readers – the shippers who put these carriers to the test around the clock in countries across the world.
From truckers to trains, container shippers to air freighters, all have been rated against five parameters of service quality. To make it to the final list, a company must receive at least 5% of the vote in each category.
In all, 14 ocean carriers courted enough votes in each category, with Maersk Line being the top carrier in terms of capacity, even managing to win in two of the five parameters: Information Technology and Equipment & Operations.
Only more specialised, regional carriers serving targeted markets managed to do better than Maersk Line in the overall table.
Making a good impression CEO for Maersk Line in North America, Mike White, said that while the company generally aspires to be in the top two or three position in any such survey, making the top five amongst all carriers and the being termed the highest ranking global carrier is quite an achievement.
“After not being ranked at all last year, it is an indication that we are making a positive impression on a significant number of customers,” he opined.
Room for improvement Though the Quest for Quality awards is deemed the most important measure of customer satisfaction and performance excellence, White insisted the scores reflect “a further opportunity to improve.”
“We hope our ongoing focus on improving customer experience and our On-Time Delivery priority will help us continue the positive path indicated by these results,” he added.