Phase 1 of Surcharge Simplification starts January 1, 2013, and will be done in direct dialogue with customers who are entering new contracts or renewing existing ones effective January 1 and onwards. Following surcharges will be rolled into the basic freight:
Phase 2 is about cleaning up the complex landscape of local surcharges. We will maintain a broad catalogue of optional, value-adding services, whilst other charges will be combined into a single Service Charge for origin and destination respectively, local regulations permitting. Our vision for the eventual surcharge landscape is as follows:
Our customers have requested fewer and more transparent surcharges and we are taking these actions in response. We hope that all our customers will support this effort and we look forward to engaging with you directly.
In case of any further queries, please contact your local sales or customers service agent.
