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New Telephony system introduced for our customers

The new telephony process will help us serve our customers with a higher level of responsiveness. The customer service executives are now reachable at the below mentioned toll free numbers, or through email.

Region	Toll Free Number
All exports from South India	1800 200 1639
All imports into South India	1800 200 1640
All exports and imports into Kolkata and Visakhapatnam	1800 200 1638
All exports from West India	1800 200 1645
All imports into West India	1800 200 1644
All exports from North India (including Gujarat)	1800 200 1633
All imports into North India (including Gujarat)	1800 200 1634

After you dial the toll free numbers, the system will request you to dial the MIN number of the customer service executive who you may wish to speak to.

A MIN number is the four digit extension number of your customer service executive and dialing the MIN number will help you reach out to the specific agent directly.

You can obtain your MIN numbers by writing in to the concerned desk as per the below table.

Region	Exports				Imports
	Reefer	Forwarder	Direct	Key Client
West India	INDCSEREFBOM	INDCSEFWDBOM	INDCSEDIRBOM	INDCSEKCMBOM	INDCSIBOM
South India	INDCSEDIRMAA	INDCSEDIRMAA	INDCSEDIRMAA	INDCSEKCMMAA	INDCSIMAA
North India (including Gujarat)	INDCSEREFNWD	INDCSEDIRNWD	INDCSEDIRNWD	INDCSEKCMNWD	INDCSINWD
Kolkata / Visakhapatnam	INDCSECCU	INDCSECCU	INDCSECCU	INDCSECCU	INDCSICCU

MIN number generation is a one-time process and will help you save time every time you want to get in touch with our customer service executive.

If you call the toll free number and are unaware of the MIN number, please dial “0” and follow the IVR prompt.