The new telephony process will help us serve our customers with a higher level of responsiveness. The customer service executives are now reachable at the below mentioned toll free numbers, or through email.
Toll Free Number
All exports from South India
1800 200 1639
All imports into South India
1800 200 1640
All exports and imports into Kolkata and Visakhapatnam
1800 200 1638
All exports from West India
1800 200 1645
All imports into West India
1800 200 1644
All exports from North India (including Gujarat)
1800 200 1633
All imports into North India (including Gujarat)
1800 200 1634
After you dial the toll free numbers, the system will request you to dial the MIN number of the customer service executive who you may wish to speak to.
A MIN number is the four digit extension number of your customer service executive and dialing the MIN number will help you reach out to the specific agent directly.
You can obtain your MIN numbers by writing in to the concerned desk as per the below table.