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Office Movement: Import Customer Care Cell moving to Mumbai

Dear Import Customers,

In our constant endeavor towards making it easy for you to do business with us, we are pleased to inform you that the import customer care cell will be shifting to Lower Parel, Mumbai.

With effect from Monday 14th June, 2010, import customer care operations will be open for service at the following time and location:

Timings: Mondays - Fridays: 0930hours - 1800hours

Location: Empire Industries Complex, 414 Senapati Bapat Marg, Lower Parel, Mumbai 400013

You can resolve all of your import queries quickly and effectively by addressing them to the right party. Please find below a list of email-addresses and the function handled by them.

No.	Email Address	Queries Handled
1	(maagscimpman@maersk.com)	Requests for submission of House B/L’s, CFS movement (Consol box) and direct port delivery
2	LIVE CHAT ON (www.maerskline.com)	Requests for IGM No, Item No, Free days confirmation, container bond format, rate of exchange and more
3	North Region (pnqgscinvnwd@maersk.com) South East Region (pnqgscinvmaa@maersk.com) West region (pnqgscinvbom@maersk.com)	Requests for D/O Charges, Detention Invoice
4	(bomgscvasdam@maersk.com)	Requests for Container Damage Invoices
5	(tracking@maersk.com)	Requests for tracking of cargo. Just send an email containing transport document/ container/booking numbers in the subject or the body field of the email.
6	(indcsidir@maersk.com)	Exception handling and problem resolution

You can continue to call the number 18002001648 using any phone line from any where in India, toll free to contact us.

Thanking you for your continued support and assuring you of our services at all times.