We have found it necessary to put out a general notice regarding forms of payment and our requirements, most are common sense and some are practical. There is also information included below about how to access invoices, rates of exchange, applying for credit and also disputing invoices.
By following these few simple steps, according to your preferred method of payment, your containers/documents will be released in a timely manner and avoid unnecessary costs.
We highly recommend that if you are making payment by one of the 3 methods below, that you ensure payment has been received by Maersk Line PRIOR to the date of final discharge.
1. Cash Payment Cash payment can be made by coming to the Maersk Office in Auckland with the invoice that is to be paid. We are located at;
Maersk Line
Level 3, The CPO Building
12 Queen Street
Auckland 1142
2. Cheque Payment Attach the cheque to the invoice and send it to Maersk Line in a courier bag to the address stated above.
Please DO NOT send ONLY a cheque, please ensure it is attached to a copy of the Seawaybill/Bill of Lading/Invoice and send to Maersk in a courier bag to the address stated above.
Posting Cheques Payments sent by Courier ensure that the payment is received by Maersk Line quickly.
If you choose to use standard post, your containers/documents will not be released until the cheque is confirmed as received by Maersk Line. Maersk Line will not be held liable for costs incurred due to lengthy postal delivery times or payments lost while being posted.
Using Standard Post IS NOT RECCOMMENDED.
3. TT Payment If making payment by TT please send a copy of the bank remittance to (nezfinfrc@maersk.com) and the appropriate Customer Service desk to alert them of payment. The below details must be strictly adhered to to ensure a timely release,
Maersk Line bank account number must be visible, complete and correct
Seawaybill/Bill of Lading number and/or Invoice number as reference
Must be the correct amount and in the relevant currency
If any of the details above are missing or the remittance is on your company header, the timeframes for clearance are 24 hrs (1 working day) for NZD and 48hrs (2 working days) for USD.
Rates of Exchange for USD/AUD/EURO
As of August 31 2009 all invoices will be issued in ONE currency NZD,USD or EURO, your invoice currency will default to NZD unless Maersk Line is advise otherwise
The AUD acc will be closed Available here » Rates of Exchange For more information please contact (nezcsivsl@maersk.com)
No Invoice? Please contact (nezfincrdinv@maersk.com) with the Seawaybill/Bill of Lading number or register with the » Maersk Line website and retrieve all your missing invoices.
Been charged the wrong amount or the charges are for the Shipper/Consignee? Please contact (nezfindisp@maersk.com) with the Seawaybill/Bill of Lading number and a description of the issue. For issues regarding Detention please see below.
Detention queries? Please contact (nezfindet@maersk.com) with the either the Container number or detention invoice number with a description of the issue. Maersk Lines standard detention freetime and rates can also be requested from this email address.
Did you know? The Maersk Line website has a wealth of information, here you are able to easily track your containers, find vessel schedules, retrieve invoices and view information about Imports and Exports.
To register with Maersk Line click here MaerskLine website If you need help registering please contact your local Customer Service Agent.
* We have in all instances above assumed that the correct amount has been paid and the correct currency used – if the Invoice is short paid there will be additional delays in releasing your containers/documents.
