If your shipment must get on board, you now have options
When you’re in the middle of a tight supply chain, timing can sometimes make a world of difference. Your customers are pressuring you for their products, because their customers are pressuring them – and a delayed shipment can harm your reputation and even lead to lost business.
The answer is Yes As hard as we strive to ensure available capacity, vessels do fill up – and customers like you are sometimes unable to complete a booking. That’s why we’ve introduced the Priority Product upgrade – a money-back, priority loading that you purchase at the time of booking, in cases where your booking would otherwise be rejected.
Available at the time of booking The Priority Product upgrade is only available at the time of booking and is not a replacement for your ordinary contract. When you try to book a shipment and find that we are unable to accept your booking due to high demand, you will now be offered the Priority Product upgrade option, which you are free to accept as you wish.
Why a Priority Product upgrade? Customers have approached us, requesting an upgrade product and we recognize that different customers have different needs at different times. That’s why you can now upgrade to a new premium offer – the Priority Product.
We provide you with the option to adjust our service to your supply chain. So when a booking rejection or a delayed shipment would normally be the only other alternatives, we give you a choice to load your cargo.
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What is a Priority Product upgrade?
A premium service
A loading priority (incl. feeders and transhipments)
Available at the time of booking
An alternative to having your booking rejected
The upgrade is ideal if you have urgent cargo, don’t know what your shipping needs are weeks before shipping departure or if you have ad-hoc need.
Dynamic pricing The Priority Product upgrade is not available for a fixed fee, but is priced dynamically and will vary depending on space on the vessel and market demand.
Money-back guarantee If for some reason, we cannot load your cargo on the planned vessel, we will refund the cost of the upgrade and of course schedule your cargo for the next available departure with a free upgrade to Priority Product*.
We hope you’ll find our new Priority Product option helpful, and we look forward to saying ‘yes’ to your cargo next time you place a booking with Maersk Line.
If you have any questions at all regarding our Priority Product service, please don’t hesitate to contact your local Maersk Line representative.
Business benefits
Priority loading of your cargo
Reduces the risk of costly delays
Saves time – no need to hunt for an alternative
Gives you a choice to prioritise your cargo
Instant answer to whether you have a possibility of loading your cargo – or not
Booking acceptance, when it would otherwise be reject
Disclaimer: Conditions are subject to change. Priority Product upgrade may not be available on all shipments
*If Maersk Line substitutes a planned vessel, but maintains the estimated time of arrival as per the original transport plan, Maersk Line reserves the right to waive your right to a refund
Creating opportunities in global commerce
Maersk Line in Singapore welcomes you to our homepage. We are always pleased and ready to offer you intelligent, reliable and seamless global transportation solutions.
For further information or any suggestions please contact us at +65 63238323.
New Phone Numbers in Singapore Customer Service Please be informed, with effect from 12 October 2009, new direct lines to our Customer Service teams in Singapore will be made available.
The phone numbers for the respective teams are as follows:
Export - Direct Sales, Reefer or Special Cargo: +65 6318 3381
Export - Forwarders: +65 6318 3382
Cross Trade: +65 6318 3383
Import: +65 6318 3384
The phone number to our Key Client team will remain unchanged at +65 6318 3320
