Import 

» Manifest details
» House bl manifest request/ manifest filing basis HSS agreement
» CFS nomination request
» Charges – Local charges and import detention tariff
» Import document/ bond formats
» Modes of Payments
» Request for payment receipts
» Request for refunds
» CMS locations
» Contact Us

Import Manifest
Import manifest is filed with the Indian customs basis the deadlines provided by customs. The details on the Bill of Lading at the time of filing the manifest will be submitted to the Indian customs. Any changes required in the manifest can be requested for upto 5 days prior vessel arrival

Manifest details
» Local or Gateway IGM number
» Local IGM number (for ICDs)
» Sub manifest filing

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House bl manifest request/ manifest filing basis HSS agreement:
Request for filing of import manifest basis House bl details or basis high sea sales agreements can be sent upto 5 days prior vessel arrival. Please refer to the » Import Charges page for details on the charges for the same.

Documents required
Duly endorsed OBL or all 3 OBL , » Indemnity bond on INR 100 stamp paper ( to  be submitted at the Maersk Line counter), HBL copy/ HSS agreement copy, request letter for filing of manifest basis HBL/ HSS on consignee letterhead

» Click here to request for House bl/ HSS manifest filing

Please send the mail in the below format:
Master BL number :
House BL number/s :
House BL date :
House bl consignee name/s :
Container numbers :
Packages :
Weight :
Cargo description :
Place of Delivery :
Email address of requestor :

Please ensure that the details match the details of the shipment on the Master BL failing which the HBL manifest cannot be filed.
Please note if you are not the consignee on the BL, please provide a request letter on the Consignee’s letterhead.

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CFS nomination request
Request for movement of containers to a specific CFS within the Place of delivery can be sent to us. Please note that in such cases, the responsibility of movement of the containers from the terminal to the CFS will have to be co-ordinated from your end, Maersk Line will not be responsible for any delays/ issues in this movement

Documents required
Duly endorsed OBL or all 3 OBL (to be submitted at the Maersk Line counter), » Indemnity bond

» Click here to request for CFS nomination

Please send the mail in the below format:
Bill of Lading number:
Place of delivery as per BL:
Consignee name:
CHA name:
Email address of requestor:

Please note that if you are not the consignee on the BL, please provide a NOC from the consignee.

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Charges – Local charges and import detention tariff
» Import local charges
» Import haulage charges
» Import detention tariff
» Import THC
» Detention Calculator

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Import document/ bond formats
» Factory bond for CHA
» Factory bond for Consignee
» NOC from Consignee to CHA
» Reefer deplug bond
» Indemnity bond for HBL and HSS manifest filiing
» Indemnity bond for CFS nomination

List of documents required for import DO

Please ensure you submit the following documents to ensure you get an accurate import delivery order
1. Duly endorsed Original BL if the BL type is Negotiable
2. If import delivery order is required in the name of the HBL party and HBL has been filed by Maersk Line, ensure copy of HBL is submitted failing which Delivery Order will be issued in the name of the MBL consignee
3. If import delivery order is required in the name of the High Sea Sales party, please ensure that the copy of the High Sea Sales Agreement has been submitted failing which Delivery Order will be issued in the name of the MBL consignee
4. If the CHA name needs to be mentioned on the import delivery order, please ensure you submit a NOC from the consignee on the consignee’s letterhead.
5. If Delivery order is required for a Shipper Own Container (SOC), please ensure that a copy of the CMC bond is submitted
Please note that Maersk Line will not be responsible for delay /rejection of your delivery order request if the above mandatory documents are not submitted.

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Modes of Payments

» CMS
You can make payments and submit your documents at our counters at CMS. Please refer to “CMS location” for the details of our counters at CMS.

» Detention calculator
You no longer need to contact us to obtain details of the detention and demurrage charges applicable for your shipments.You can calculate the detention applicable for your shipments and make a payment online rightaway or use the calculation details to make the payment at the Maersk Counter or at our counters at CMS.

» Bill Desk
You can make your payments online through Billdesk. Payments made using this mode reflect immediately and hence documents required can be obtained faster.

RTGS/ NEFT
You can make payments online through your bank using the Netbanking facility. A confirmation of the payment receipt will be sent to you by our Finance department. Please ensure you send the following details to INDFINFRCWST@maersk.com once you have made a successful transaction

Title of Account in bank Maersk Line India Pvt Ltd
Bank Account no  030-777320-004 (INR)
030-777320-512 (USD)
IFSC Code  HSBC0400002   
Name & address of Bank  The Hong Kong and Shanghai Banking Corporation Limited
Post Box No. 128,
Mumbai – 400 001 
Permanent Account Number  AAHCM0698N 

Once Epayment done send an email to INDFINFRCWST@maersk.com mentioning B/l number , invoice, amount and the deposit slip.

Note: Please remit the exact amount / No short payments to be done

Mail format to be sent to INDFINFRCWST@maersk.com

UTR Number:
BL Number:
Currency:
Amount:
CHA name *:
Release to party *:
DO release email *:
Type of delivery (Factory/ ICD/CFS) *:
If DO validity extention required, container numbers and validity required (Please mention “All” if DO required for all containers) *:

* - details to be provided only for import shipments. Please note that without these details, import delivery orders will not be issued

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Request for Refunds

» Click here to request for refunds
For Freight/ local charges/ detention refunds

Please send the mail in the below format:
BL number against which refund requested:
Customer name:
Postal address:
Receipt number:
Email:
Tel no:
Amount paid as per receipt:
Amount to be refunded:

Reason for refund (Choose from the below):
1) Due to Early Return 2) Inland haulage charges
3) Due to extended freetime 4) Freight & other related charges
5) Demurrage/ ground rent 6) Others, pls specify ___________

» Click here for Security deposit refunds

Please send the mail in the below format:
BL number against which refund requested:
Customer name:
Postal address:
Receipt number:
Email:
Tel no:

Note:
1) All fields are mandatory unless mentioned otherwise. Refund will not be processed if any mandatory field is left blank.
2) The cheque will be sent directly to the address mentioned above.
3) This request should be accompanied with the copy of the receipt.

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CMS locations

Ahmedabad: Kandla / Gandhidham:
Ansh Complex
B/H Old Wadaj Bus Terminal
Sorabji Compound Road
Juna Wadaj, Ahmedabad – 380 013
Shop no 30 & 35
C.L. Sharma Complex
Plot no. 138 Sector no 8,
Near Oslo cinema, Gandhidham


Ludhiana: Chennai:
CMS Securitas Limited
B XX 2716, Gagan Complex
Near Feroz Gandhi Market,
Ludhiana – 14100
PMS Plaza, 3rd Floor
Building No.1, Door No. 17,
Armenian Street, Mannady, Parrys
Chennai- 600001, Tamil Nadu.


Mumbai: Mumbai:
CMS House, Plot no. 91,
Street no 7, MIDC,
Opposite ESIC office, Andheri (E),
Mumbai-400093
C-214, 2nd floor, Belapur Railway Station
Complex, Sector No. 11, C.B D Belapur

Mumbai: Vizag/ Visakhapatnam:
CMS Infosystem Pvt Ltd
5 & 5A, 4th floor, Kamanwala Chambers,
Opp Strand Book Stall,
Off P M Road, Fort, Mumbai 4000001
9/42/2, Balaji Nagar,
Andhra University Coast,
Vizag-3


Hyderabad: Mangalore:
1-2-605/A/19, Near Vaartha Newspaper
Office, Lower Tank Bund Area,
Hyderabad-500 080
CMS Securitas,
Albuquerque House, Ground Floor, No.19-10-803, Pandeshwar, Mangalore-575001


Bangalore: Delhi:
CMS Info Systems Pvt Ltd
# 213-217, Nagaprabha Chambers, 3rd main 4th Cross, Chamarajpet,
Bangalore-560018
CMS Securitas
253 , Near Modi Mill Okhla Phase 3
New Delhi 110020

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Contact Us

West Region (Maharashtra and Hyderabad)
Toll free: 1800 200 1644
Person Responsible   Maersk Identification Numbers (MIN)   
Navnath B Unde  7689
Taposh Biswas  7420
Vincy John   7693
Danzil Aloysius   7692
Disha Buddhadev  7731
Pooja Shetty   8142
Jayagopalan Nair  7812
Escalations: Binita Suvarna     7546
Binita.Suvarna@maersk.com
North Region (North India & Gujarat)
Toll free: 1800 200 1634
Person Responsible   Maersk Identification Numbers (MIN)   
Aparna Kishen  1406
Sapna Sachdeva 1423
Piyush Pandey 1501
Radhika Rathore
1408
Escalations: Shikha Tyagi       1464
Shikha.Tyagi@maersk.com
South Region (all locations in South India)
Toll free: 1800 200 1640
Person Responsible   Maersk Identification Numbers (MIN)   
Sonia Doss        2729
Ganesh D          2731
Sathyapriya R         2730
Ramya T      2728
Escalations : KNS Chandran        2727
Kns.Chandran@maersk.com
East Region (Kolkatta & Vizag)
Toll free: 1800 200 1638
Person Responsible   Maersk Identification Numbers (MIN)   
Aditi Bose   1665
Lopa Mudra Saha   1666
Escalations: Nikhil Suresh       1661
Nikhil.Suresh@maersk.com

Location contacts

Location Location Manager Email
Tuticorin Johney Motha Johney.Motha@maersk.com
Cochin Jairaj Narayanan Jairaj.Narayanan@maersk.com
Bangalore Rajendra Praveen Rajendra.Praveen@maersk.com
Ludhiana Prateek Singh Prateek.Singh@maersk.com
Ahmedabad Geetha Sheth Geetha.Gaurav@maersk.com
Gandhidham Vinay Sangwan Vinay.Sangwan@maersk.com  
Mangalore/ Goa Jackson Wilson Jackson.Wilson@maersk.com
Vizag
Saraj Nair
Saraj.Nair@maersk.com
Categories Email
Request for import manifest filing as per HBL/HSS maagscimpman@maersk.com
Freight and local invoices indfinfrtinv@maersk.com
Receipts of Payment wcaar@maersk.com
Invoice Disputes indfindiscas@maersk.com
Invoice for Damaged container pnqgscemrinv@maersk.com
Refund application all charges pnqgscindclm@maersk.com
All other disputes and issues indcsinwd@maersk.com (North)
indcsibom@maersk.com (West)
indcsimaa@maersk.com (South)
indcsiccu@maersk.com (East)

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